Refund policy

Homescape Carpets Ltd Returns Policy

At Homescape, we take pride in providing high-quality products and services with a smooth, personalised experience. Please review our returns policy below:

Flooring – No Returns Policy

We operate a strict no-return policy on all flooring products.

This is because:

  • We carry out extensive and precise measurements prior to ordering.

  • We bring flooring samples directly to your home, allowing you to see the product in your own lighting and space before making a decision.

For these reasons, we cannot accept returns or cancellations once flooring has been ordered and fitted. 

Special Return Requests can be made via contacting a member of the team to consult you, however we may ask you to fill out a form as well as submit any evidence for special cases.

Flooring Warranties

Each flooring type comes with its own manufacturer warranty, covering defects for a specified number of years depending on the product.

Please note:

  • Warranty coverage applies only to the product itself.

  • Fitting costs, installation charges, and labour fees are not covered under any warranty and would still apply in the event of a replacement.

Furniture Returns (Unopened & Unused)

Unpackaged or unused furniture items may be returned within 14 days of purchase.
To qualify:

  • Items must be unused, unopened, and in original condition.

  • Proof of purchase is required (Order Number).

A full refund will be issued once the return is inspected and approved.